Frequently asked questions

Service and amenities

• What travel categories are there on the Nightjet?

  Information on our travel categories can be found under travel categories.

• What can I expect in the compartment I booked?

  Information on our travel categories can be found under travel categories.

• When do I need to be in my compartment on the train?

  Please be at your seat 15 minutes after departure at the latest.

• Is there WiFi on the Nightjets?

  Not yet, unfortunately.

• Can bicycles be taken along on the Nightjets?

  Bicycles can currently only be taken on Nightjets travelling between Germany and Austria, as well as Switzerland (seasonal). Bicycles require separate tickets and reservations.

• Are all the Nightjet trains equipped with air conditioning, and can the temperature be controlled separately for each compartment?

  Yes, all sleeper, couchette and seating carriages are air conditioned, and the temperature can be controlled separately for each compartment.

• What can I do if there are certain foods I need to avoid?

  Kindly send special requests for food served on the Nightjet trains (e.g. gluten-free breakfast) to the following e-mail address until 72 hours prior to your departure: contact-austria@newrest-wagonslits.eu.

• What food is included in the breakfast, and when is it served?

  In the couchette cabin, you will receive a "Viennese breakfast" (coffee/tea, 1 bread roll, butter, jam). In the sleeper car, you can configure your breakfast according to your wishes based on the menu.

• What can I do if there are certain foods I need to avoid?

  Kindly send special requests for food served on the Nightjet trains (e.g. gluten-free breakfast) to the following e-mail address until 72 hours prior to your departure: contact-austria@newrest.eu.

• I want to travel with my family. What options do I have?

  Private compartments are available on ÖBB Nightjets. In couchette cars, 1-6 persons (1-3 adults; max. 5 children up to the age of 14) can travel at a low fixed rate.

• Can I lock my compartment?

  All compartments can be locked by the passenger, while an intercom system allows you to directly contact the train team. Couchette compartments can be closed from the inside. Seat carriage compartments cannot/are not allowed to be closed from the inside.

• Can I travel with my dog?

  Dogs may only be taken along on an ÖBB Nightjet if you book an entire compartment.

• Can animals be taken along on a Nightjet?

  Only in transport boxes which can be considered a piece of luggage.

• Is there a wake - up service, and where can I order it?

  In the sleeper car, the train team will gladly arrange a wake-up call for you and wake you up on time in the morning.

• Are Nightjet trains barrier-free?

  On many routes, passengers with limited mobility can make use of a coach with wheelchair-accessible couchette compartment and adjacent sanitary facilities. This couchette compartment provides room for one passenger with a wheelchair and one accompanying person.

  Further information on this can be found at the travel categories - Couchette coach with wheelchair compartment.

• Is there a quiet time at night?

  Please observe the night quiet time from 10:00 p.m. until 8:00 a.m. and avoid any kind of noise. Please switch off the main lighting in the sleeper and couchette cars during the quiet time at night.

• When are the sleeper and couchette cabins prepared for the night?

  Sleeper car beds and couchettes will automatically be prepared from 10:00 p.m. onwards at the latest. If you already wish to go to bed at 9:00 p.m., the sleeper car beds or couchettes in the compartment will be prepared earlier as needed. In the morning, the compartment will be changed at 8:00 a.m. at the latest. Some trains have times which deviate from this schedule. In these cases, you will be informed by our employees accordingly.

• Is an upgrade possible on the train?

  Yes, if there are spaces available, you can request a switch to a higher comfort class (e.g. from seating carriage to couchette) against a surcharge from our on-board train team.

• Where can I store my luggage?

  Please stow easy-to-stow luggage using the luggage racks above the seats. As their height is limited, please stow bulky luggage under your seat or in suitable luggage racks, if available. For the safety of our passengers: please keep the passageways, doors and escape routes free at all times. Luggage must be stored in a way that ensures that other passengers are not inconvenienced or impeded.

• Are there sanitary facilities (shower, toilet, ...) in every wagon?

  Yes, there are washing and toilet facilities in each wagon. The deluxe compartments in the sleeper cars are equipped with their own showers.