What you need for your booking
When booking the ticket for your vehicle, please provide the following information:
- Car model
- License plate number
- Dimensions, including all installed components (e.g. roof-mounted luggage or ski rack)
Attention: Places for cars with special sizes (height of more than 158 or width of more than 200 centimetres) cannot be booked online.
Place and time of loading for cars and motorcycles
Vehicles are generally loaded starting 1 to 2 hours prior to the departure of the train. Please follow the information on your ticket and be at the loading place when loading time begins.
When entering the facility, please present your vehicle ticket. The vehicle will be inspected briefly, and you will be asked to park in a waiting lane on the loading parking lot until you are ready to load your car or motorcycle.
Exchange, cancellation and reimbursement
A vehicle transport ticket exchange is treated as a cancellation combined with a new booking. Attention: for online tickets, neither exchanges nor refunds are possible. For all further tickets, the following provisions apply:
- Up to 15 days prior to the 1st day of validity: full reimbursement free of charge
- After this until 1 day prior to the first day of validity: Reimbursement of 50% of the fare (minimum of 15.- euro)
- From the 1st day of validity: no reimbursement
Safety during transport
Should your vehicle, contrary to expectations, be damaged, please report this to our employees immediately after unloading. Your vehicle is insured for the entire duration of the transport! You have come to the right place if you want to report a damage.
Being a member of an Austrian or German automobile club entitles you to a discount on ÖBB Nightjet tickets. For more information, visit the respective partner website.